物流政策

Shipping Policy

Last updated August 2026

Order changes

Email admin@lune-pet.com within 24 hours of ordering to request an address change or cancellation. We will confirm whether the request can still be completed. Once preparation or fulfilment has started, changes cannot be guaranteed. After dispatch, address changes, carrier intercepts, and cancellation requests may no longer be possible.

Gift orders and authorized addresses

The billing and delivery addresses may be different, including for gifts. The delivery address submitted at checkout must be accurate and authorized for the transaction. To protect customers, we may contact the purchaser to verify unusual address details before fulfilment.

Shipping rates

Free standard shipping is available when the cart subtotal reaches USD $85 after discounts and before taxes. Orders below the threshold are charged the shipping rate shown at checkout. The current standard rate for supported destinations is USD $8. Where available, United States express shipping is USD $15.

Estimated delivery

Current checkout estimates are 3–5 business days for standard shipping and 1–2 business days for United States express shipping after dispatch. Preparation time, carrier delays, customs review, severe weather, and remote destinations may affect delivery. Estimates are not guaranteed delivery dates.

Customs, duties, and delivery issues

Customers are responsible for any import duties, taxes, or customs charges unless checkout states that they are included. If tracking shows an exception, damage, or non-delivery, email admin@lune-pet.com with the order number. We will review the carrier information and provide the remedy required by applicable law.

Nothing in this policy limits mandatory consumer rights.